Last Updated: 10 October 2026

Legal Business Name: HGR Har Ghar Ritiriwaz
GSTIN: 27BGHPJ9975R1Z5
Business Address: Karmakshetra Building, D Wing, SSS Nagar, Sion Koliwada, Mumbai – 400037, Maharashtra, India

At HarGharRitiriwaz (HGR), we want you to shop with confidence. We take care to inspect and securely pack our products before dispatch. If something doesn’t go as expected, we’re here to help.

This policy explains our return, refund and cancellation procedures, including eligibility, timelines and how to contact us for assistance.

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1. Return Window

Most eligible HGR products can be returned within 3 days from the date of delivery.

Certain selected, fragile or delicate products may have a shorter return window of 1 day from the date of delivery. Wherever applicable, this shorter window will be clearly mentioned on the individual product page before purchase.

The return request must be raised within the applicable return window. The return request deadline refers to when you must contact us, not when the returned parcel must reach us.

These timelines do not limit any consumer rights or remedies available under applicable law.

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2. Return Eligibility

For standard change-of-mind returns, products should generally meet the following conditions:

* The return request is raised within the applicable return window.
* The product is unused and in its original condition.
* The product has not been altered, repaired, polished or modified.
* Original packaging, accessories, components, tags and inserts are retained, wherever applicable.
* The product is available for inspection.

Products reported as damaged, defective, incorrect or materially different from their description will be assessed separately. We will consider the circumstances and applicable consumer rights before determining the appropriate resolution.

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3. Products With Special Return Conditions

Certain products may have specific return conditions because of their nature, fragility, customisation or handling requirements.

These may include:

* Selected fragile or delicate articles with a 1-day return window.
* Customised or personalised products.
* Products made or prepared specifically to customer requirements.
* Products expressly marked as non-returnable for change-of-mind returns.

Any special return condition or exclusion will be disclosed on the relevant product page before purchase.

Such conditions do not exclude remedies required under applicable law for defective, damaged, incorrect or non-conforming products.

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4. Return Shipping Charges

Return shipping is free for eligible returns.

For approved returns, HGR will arrange or provide instructions for return collection or shipment, as applicable.

Please contact us before sending any product back. Do not independently ship a return to our business address without receiving instructions from our team.

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5. How to Request a Return

To initiate a return, contact us through either of the following channels:

WhatsApp: +91 82916 95326
Email: hargharritiriwaz@gmail.com

Please include:

- Your Order ID
- Product name
- Reason for the return
- Clear photographs or videos, where relevant

Our team will review your request and share the next steps.

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6. Damaged Products

If your product arrives damaged, please contact us as soon as possible after delivery and within the applicable return window.

Please share your Order ID and, where available:

- Photographs of the product
- Photographs of the outer and inner packaging
- A photograph of the shipping label
- An unboxing video

We strongly recommend recording an unboxing video for fragile or high-value products, as it can help us investigate transit-related damage.

However, the absence of an unboxing video will not, by itself, determine whether your complaint can be considered.

Our team will review the available evidence and circumstances and communicate the appropriate resolution.

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7. Incorrect Products or Missing Items

If you receive a product different from what you ordered, or an item or component is missing, please contact us promptly.

Share your Order ID, details of the issue and relevant photographs or videos, where available.

If your order was dispatched in multiple shipments, please check whether the remaining item is being delivered separately.

HGR will investigate the matter and provide an appropriate resolution in accordance with applicable policy and law.

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8. Defective Products or Products That Differ From Their Description

If you believe a product has a manufacturing defect or is materially different from its description or specifications on our website, please contact us with your Order ID and details of the issue.

We will review the concern and determine the appropriate resolution in accordance with the circumstances and applicable law.

Minor variations caused by lighting, screen settings, manufacturing processes or hand-finishing do not automatically constitute a defect, provided the product remains consistent with its description and specifications.

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9. Care and Maintenance of Silver-Plated and German Silver Articles

HGR offers products in various materials and finishes, including silver-plated, gold-plated, copper-plated and German silver articles.

Silver-plated and other metal-finish products may naturally develop dullness or tarnishing over time due to humidity, moisture, air exposure, handling, chemicals or improper cleaning and storage.

Natural tarnishing or gradual changes in finish are not automatically considered manufacturing defects.

Please follow the care instructions provided with your product. If you notice an unusual issue shortly after delivery, contact us with photographs so that we can review it.

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10. Original Packaging and Product Inspection

Please retain the original packaging, protective materials, accessories, tags and inserts until you are satisfied with your purchase.

Once an approved return reaches us, the product may be inspected to verify its identity, condition, packaging and accompanying components.

If a return does not meet the applicable change-of-mind return conditions, we will communicate the reason for our decision. This inspection process does not limit consumer remedies available under applicable law.

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11. Refund Processing

For an approved return, the applicable refund will generally be initiated to the original payment method, wherever technically possible.

The time taken for the amount to appear in your account may depend on your bank, card issuer, payment gateway or other payment service provider.

HGR will initiate eligible refunds within the applicable legal and payment-system timelines.

The refund amount will reflect the amount payable for the eligible returned product, subject to the circumstances of the order and applicable law. Any applicable shipping charges will be handled transparently according to the reason for the return and the relevant policy.

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12. Order Cancellation

Standard cancellation requests must be made within 15 minutes of placing the order.

To request a cancellation, contact us immediately:

WhatsApp: +91 82916 95326
Email: hargharritiriwaz@gmail.com

Please provide your Order ID.

HGR begins processing orders shortly after purchase. Once the 15-minute window has passed, cancellation may no longer be possible if the order has entered processing or dispatch.

If an order cannot be cancelled, you may request a return after delivery if the product is eligible under this policy.

Nothing in this section restricts cancellation rights or remedies that may be available under applicable law. HGR will not impose cancellation charges contrary to applicable law.

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13. What If I Miss the Return Window?

The standard return window is 3 days from delivery. Selected products with a special return condition may have a 1-day return window, as stated on their product pages.

Please inspect your order promptly after delivery and raise any concerns within the applicable period.

Requests received after the stated window may not qualify for a standard change-of-mind return, subject to any rights or remedies available under applicable law.

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14. Customer Support

For returns, refunds, cancellations or product-related concerns, contact us:

WhatsApp: +91 82916 95326
Email: hargharritiriwaz@gmail.com

Please include your Order ID so that we can identify your purchase and assist you efficiently.

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15. Grievance Redressal

For unresolved complaints, customers may contact HGR’s designated Grievance Officer.

Legal Business Name: HGR Har Ghar Ritiriwaz
Grievance Officer Name: Karan Jaggi
Designation: Grievance Officer
Email: hargharritiriwaz@gmail.com
Phone:+91 82916 95326
Business Address: Karmakshetra Building, D Wing, SSS Nagar, Sion Koliwada, Mumbai – 400037, Maharashtra, India

HGR will acknowledge and address consumer complaints within the timelines prescribed under applicable law. Under the applicable E-Commerce Rules, grievances must generally be acknowledged within 48 hours and redressed within one month of receipt.

Consumers may also approach the National Consumer Helpline through official government channels, including 1915, for assistance with consumer grievances.

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16. Consumer Rights

This policy describes HGR’s standard return, refund and cancellation procedures. Nothing in this policy is intended to exclude, restrict or waive any consumer right or remedy that cannot lawfully be excluded or restricted under applicable Indian law.

Where a legal requirement provides a consumer with a right or remedy that differs from this policy, the applicable legal requirement will prevail.

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17. Policy Updates

HGR may update this policy to reflect changes in business practices, products or applicable laws and regulations. Updates will be published on this page, subject to applicable law.

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Our Promise

At HGR, we believe that beautiful gifting begins with honest information.

We want you to know what you’re buying, what to expect and how we’ll help if something doesn’t go as planned.

HarGharRitiriwaz — Tradition, thoughtfully brought home.