Last Updated: 23 September 2026

At HarGharRitiriwaz (HGR), we believe your experience should begin the moment you place your order.

Every order is carefully processed, quality-checked and securely packed before being handed over to our logistics partners. This Shipping & Delivery Policy explains how your HGR order is processed and delivered across India.

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1. Where Do We Deliver?

HGR currently offers domestic shipping across India.

We do not currently ship internationally.
Delivery is subject to courier serviceability for the PIN code entered at checkout.

 Certain remote, restricted or difficult-to-service locations may require additional delivery time or may not be serviceable by our logistics partners.

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2. How Quickly Will My Order Be Dispatched?

We aim to dispatch your order within 2 business days from the date of order confirmation.

Before dispatch, every order goes through our processing and quality-check process to ensure that the product is packed appropriately for transit.

Orders are generally processed on business days. Orders placed on Sundays or public holidays may be processed from the next business day.

During major festivals, promotional periods or unusually high order volumes, processing may occasionally take longer.

If there is an unexpected delay in dispatch, we will make reasonable efforts to keep you informed.

Our standard timeline

Order Placed → Processing & Quality Check → Dispatch within 2 Business Days → Delivery within 3–6 Business Days

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3. How Long Will Delivery Take?

Once your order has been dispatched, the estimated delivery timeline is:

3–6 business days from the date of dispatch

Actual delivery time may vary depending on your location, PIN code, courier serviceability, weather conditions, transportation conditions, public holidays, festival-season volumes and other logistical circumstances.

Remote and difficult-to-service locations may require additional time.

The delivery timeline is an estimated window and not a guaranteed delivery date.

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4. Is Shipping Free?

Yes.

Free shipping is available on orders of ₹1,099 and above.

For orders below ₹1,099, applicable shipping charges will be calculated and displayed at checkout before you complete your purchase.

We believe in keeping our pricing transparent, so you will always be able to see the applicable shipping charges before placing your order.

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5. Do You Offer Cash on Delivery?

At present, HGR does not offer Cash on Delivery (COD) as a standard payment option.

If COD becomes available for selected products, locations or orders in the future, the applicable COD charges, if any, will be clearly displayed at checkout before the order is confirmed.

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6. How Can I Track My Order?

Once your order has been dispatched, tracking details will be shared through the contact information provided at checkout, where available.

You can use the tracking link or tracking number provided to follow the movement of your shipment.

Please note that courier tracking systems may take some time to update after the package has been handed over to the logistics partner.

In some cases, tracking information may take up to 24–48 hours to become active or show the first movement.

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7. Will I Receive Order Updates?

Yes.

Depending on the courier partner and the contact details provided, you may receive order and shipment updates through:

- Email
- SMS
- WhatsApp
- Courier tracking notifications

Please make sure that your mobile number and email address are entered correctly when placing your order.

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8. What If My Order Is Delayed?

While we make every effort to deliver orders within the estimated timeline, delivery may occasionally be delayed due to circumstances beyond our reasonable control.

These may include:

- Severe weather conditions
- Heavy rainfall or flooding
- Natural events
- Transportation disruptions
- Public holidays
- Festival-season courier volumes
- Courier operational issues
- Remote-location serviceability
- Incorrect or incomplete address information
- Government or regulatory restrictions
- Strikes or civic disruptions
- Other unforeseen logistical circumstances

If your order is delayed, we recommend checking the latest courier tracking status first.

If there has been no meaningful movement in your shipment for an unusually long period, please contact us with your Order ID and we will assist you in raising the matter with the logistics partner.

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9. What If I Entered the Wrong Address?

Please carefully verify your delivery address before completing your order.

If you notice an error after placing your order, contact us as soon as possible at:

WhatsApp: +91 82916 95326
Email: hargharritiriwaz@gmail.com

If your order has not yet been processed or dispatched, we may be able to update the delivery address.

Once the order has been handed over to the courier partner, we cannot guarantee that an address change, rerouting or correction will be possible.

Any additional charges imposed by the courier for an approved address correction or rerouting may be payable by the customer.

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10. What Happens If I Am Not Available During Delivery?

If you are unavailable when the courier attempts delivery, the courier partner may make additional delivery attempts according to its operational policy.

We recommend coordinating directly with the courier partner using the tracking information provided.

Please ensure that someone is available to receive the package at the provided delivery address whenever possible.

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11. What Happens If an Order Is Returned to HGR?

An order may be returned to HGR by the courier partner, commonly known as Return to Origin (RTO), due to circumstances such as:

- Incorrect or incomplete address
- Incorrect PIN code
- Recipient unavailable after applicable delivery attempts
- Recipient refusing to accept the shipment
- Invalid or unreachable contact number
- Delivery location being non-serviceable
- Other circumstances attributable to the recipient or delivery information provided

If an order is returned to us, our team may contact you where appropriate.

Any re-shipment request may be subject to applicable shipping charges.

Refunds, where applicable, will be handled separately under our Returns & Refunds Policy.

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12. What If My Package Arrives Damaged or Tampered With?

We take care to securely pack every order before dispatch.

However, if your package appears visibly damaged, crushed, torn, wet or tampered with at the time of delivery, please inspect it carefully before accepting it.

Where the damage or tampering is substantial, we recommend refusing the delivery and contacting us immediately.

If you accept the package, please:

1. Take clear photographs of the outer package.
2. Photograph the shipping label.
3. Record an unboxing video from the sealed package until the product is fully opened.
4. Take photographs of the product and internal packaging if any damage is found.
5. Contact HGR as soon as possible with your Order ID.

This documentation helps us investigate the matter with our logistics partner and determine the appropriate resolution.

Any replacement, refund or other resolution will be handled under our separate Returns & Refunds Policy, wherever applicable.

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13. What If I Receive the Wrong Product?

If you receive a product different from the one ordered, please contact us as soon as possible.

Please share:

- Your Order ID
- Photograph of the product received
- Photograph of the shipping label
- Photograph of the product packaging

Please retain the product and its original packaging until our team has reviewed the issue.

If the incorrect product was dispatched by HGR, we will investigate the matter and provide the appropriate resolution under our Returns & Refunds Policy.

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14. What If Something Is Missing From My Order?

If you have ordered multiple products, please first check whether your order has been dispatched in more than one shipment.

In some cases, products from the same order may arrive separately due to fulfilment or logistical requirements.

If you believe an item is genuinely missing, please contact us with your Order ID and details of the missing product.

We will investigate the matter with our fulfilment and logistics partners.

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15. Can One Order Arrive in Multiple Shipments?

Yes.

Depending on product availability, fulfilment requirements or logistical considerations, products from a single order may occasionally be shipped separately.

You may therefore receive multiple packages for a single order.

Where applicable, separate tracking information may be provided for each shipment.

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16. What If My Tracking Says “Delivered” But I Haven’t Received It?

If your tracking information shows that your order has been delivered but you have not received the package, please first check:

- Whether another family member received it
- Security/reception/front desk, where applicable
- With neighbours or building staff
- Whether the courier left the package at an authorised nearby location

If the package is still not located, please contact us as soon as possible with your Order ID.

We will coordinate with the logistics partner and assist in raising a delivery investigation.

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17. What If My Shipment Is Lost in Transit?

If a shipment is confirmed by the logistics partner as lost while in transit, HGR will work with the courier partner to investigate and resolve the matter.

Subject to the outcome of the courier investigation and applicable policies, HGR will provide the appropriate resolution in accordance with applicable law and our customer policies.

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18. Do You Deliver on Sundays and Public Holidays?

Delivery schedules are determined by the respective courier partner and may vary by location.

Our standard 2-business-day dispatch timeline excludes Sundays and public holidays.

Courier delivery may take place on Sundays or holidays in certain locations depending on the courier partner’s operating schedule.

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19. Are Delivery Dates Guaranteed?

No.

Our standard delivery estimate is:

Dispatch: within 2 business days of order confirmation
Delivery: within 3–6 business days from dispatch

These are estimated timelines and may vary due to location, courier operations, weather, holidays, festival periods or other circumstances beyond our reasonable control.

If you are purchasing an HGR product for a wedding, festival, anniversary, housewarming, pooja or another important occasion, we recommend placing your order sufficiently in advance.

If your requirement is time-sensitive, please contact us before placing your order so that we can advise you on the expected delivery timeline.

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20. What If My PIN Code Is Not Serviceable?

Delivery availability depends on courier serviceability.

If your PIN code is not currently serviceable, your order may not be accepted for delivery.

If you believe your PIN code should be serviceable or require assistance, please contact us at:

WhatsApp: +91 82916 95326
Email: hargharritiriwaz@gmail.com

We will check the available delivery options with our logistics partners.

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21. Customer Responsibility

To help us deliver your order successfully, customers are responsible for providing accurate and complete:

- Full name
- Delivery address
- PIN code
- Mobile number
- Email address, where required
- Landmark or delivery instructions, where applicable

Customers are also responsible for being reasonably available to receive their shipment or coordinating with the courier partner when delivery is attempted.

HGR cannot be held responsible for delivery issues arising directly from incorrect or incomplete information provided by the customer.

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22. HGR’s Responsibility During Transit

Once your order has been packed and handed over to our authorised logistics partner, the physical transportation of the package is handled by the courier service.

However, we do not simply leave you to deal with the courier.

If a legitimate delivery issue occurs, HGR will reasonably assist in communicating with the logistics partner, tracking the shipment and raising the appropriate investigation.

Any resolution will be subject to the circumstances of the shipment, courier investigation, applicable HGR policies and applicable law.

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23. Circumstances Beyond Our Reasonable Control

HGR shall not be responsible for delays or failure to deliver within the estimated timeline where such delay is caused by circumstances beyond our reasonable control.

These may include, but are not limited to:

- Natural disasters
- Floods
- Earthquakes
- Severe weather
- Fire
- Epidemics or pandemics
- War or civil unrest
- Strikes
- Transportation disruptions
- Government restrictions
- Regulatory actions
- Courier network disruptions
- Infrastructure failures
- Other unforeseen events affecting the delivery network

In such circumstances, HGR will make reasonable efforts to fulfil and deliver the order once circumstances permit.

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24. Important Note for Occasion-Based Purchases

We understand that many HGR products are purchased for meaningful occasions.

If your order is intended for a specific date such as a wedding, anniversary, festival, pooja, housewarming or gifting occasion, please plan your purchase with sufficient time for processing and delivery.

Our standard timeline is:

2 Business Days for Dispatch

3–6 Business Days for Delivery After Dispatch

Courier delays can occasionally occur, and therefore we recommend ordering well in advance of your required date.

For urgent requirements, please contact our team before placing your order.

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Need Help With Your Order?

We’re here to help.

For any shipping or delivery-related concern, please contact us with your Order ID so that we can assist you efficiently.

WhatsApp:- +91 82916 95326

Email:- hargharritiriwaz@gmail.com

We aim to make your HGR experience as smooth from checkout to doorstep as it is to choose the perfect piece.